OPUS TOKYO EDITORIAL
When you are abroad, being asked to send a photograph of your passport may feel unsettling. It is an important document, and you deserve to know why anyone needs it.
OPUS does not request a passport for its booking process
Our policy is not to require presentation of a passport for an OPUS reservation. You may begin by telling us the date, area and number of guests. There is no need to prepare a passport image for your initial message.
A hotel’s requirements are separate
Hotels in Japan may request identification from guests, depending on their nationality, residence status and other applicable rules. Those are hotel check-in procedures, not a requirement to send your passport photograph to OPUS.
If a hotel asks for something you do not understand, you can ask us to explain the distinction. We cannot waive a hotel’s legal or administrative requirements, but we can help prevent confusion between the two processes.
Personal information deserves care
You do not need to provide your real name or a separate phone number for an initial OPUS inquiry either. If another service provider requires information at a later stage, its purpose and recipient should be made clear.
Ask before sending
Not knowing Japan’s procedures is nothing to apologize for. Please ask us when something is unclear, especially before sharing sensitive documents.
